Refund and Returns Policy for Hydrol Energy

Effective Date: [23/06/2024]

Introduction

Hydrol Energy is committed to ensuring customer satisfaction with every purchase. This policy outlines the conditions and procedures for returns and refunds for products purchased from Hydrol Energy.

Returns

  1. Eligibility for Returns:

    • Products must be returned within 30 days from the date of purchase.
    • Items must be unused, in the same condition that you received them, and in their original packaging.
    • A receipt or proof of purchase is required for processing the return.

  2. Non-Returnable Items:

    • Certain items are not eligible for return, including:
      • Gift cards
      • Downloadable software products
      • Perishable goods (e.g., food, flowers, newspapers, or magazines)
      • Custom-made or personalized items

  3. Return Process:

    • To initiate a return, contact our customer service team at [insert contact email or phone number].
    • Once your return request is approved, you will receive a return authorization number and instructions on how to return the product.
    • Do not send your purchase back to the manufacturer without a return authorization.

  4. Return Shipping:

    • Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.

  5. Return Conditions:

    • Items must be in the original packaging.
    • Items must include all original accessories and documentation.
    • Products that are damaged or altered after delivery will not be accepted.

Refunds

  1. Refund Eligibility:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  2. Partial Refunds:

    • Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

  3. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at [insert contact email or phone number].

Exchanges

  1. Exchange Eligibility:

    • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at [insert contact email or phone number].

  2. Exchange Process:

    • Once your exchange request is approved, you will receive instructions on how to return the defective or damaged item.
    • Upon receipt and inspection of the returned item, we will send out the replacement product.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

  • Email: info@hydrol.energy

Thank you for choosing Hydrol Energy. We value your business and are committed to ensuring your satisfaction with our products and services.